Join the paylynxs team

Careers

Don’t see a job posting that fits? Feel free to contact us to let us know how you could contribute to the PayLynxs team.

PayLynxs is a software as a service (SaaS) company looking for an individual to join our customer service team to connect with our customers in a consultative capability to guide or train them to become loyal and excited users of our software product.

In this role you will act as a customer advocate to provide product/service information, answer questions, and know how to triage and help resolve immediate issues customers might be facing.  You will be expected to create a proactive plan to reach out to our customers on a regular basis to gauge their needs and listen to their feedback from using our product to advocating for upgrades and enhancements that will improve the customer experience.

Responsibilities:

  • Manage inbound service requests via phone and email
  • Reach out to customers to assess their needs and build relationships
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet specific out-reach targets for customer engagement
  • Identify sales leads from existing clients to share with our sales team for follow up
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions in the company’s CRM system (Salesforce)
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • Understanding of SaaS technology and comfort using it; willingness to learn
  • Strong phone skills, online meeting experience, and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multi-task, prioritize, and manage time effectively

Preferred:

  • Experience with financial services compliance related to BSA and AML
  • Worked in the front office of a bank, credit union or casino
  • Fluent in spoken and written Spanish.

Salary: $50,000 – $65,000 (based on experience) 

Medical, dental, vision benefits

401K with company match.

Application form for Oregon: https://paylynxs.bamboohr.com/jobs/view.php?id=30

Application form for New Mexico: https://paylynxs.bamboohr.com/jobs/view.php?id=31

Contact for applications , dreyes@paylynxs.com

Our vaules

What sets us apart

Making a good product easy, but we go beyond that to ensure our clients are truly taken care of.

Simplicity

Easy to use products streamline your day-to-day tasks

security

Industry-leading security practices ensure your data stays safe

flexibility

We focus on solving the unique problems for each of our clients

transparency

Healthy relationship are built on trust, and we’re an open book

excellent service

Dedicated and friendly support staff is always happy to help

innovation

New features and functionality are constantly being developed

Our vaules

What sets us apart

Making a good product easy, but we go beyond that to ensure our clients are truly taken care of.

Simplicity

Easy to use products streamline your day-to-day tasks

transparency

Healthy relationship are built on trust, and we’re an open book

security

Industry-leading security practices ensure your data stays safe

excellent service

Dedicated and friendly support staff is always happy to help

flexibility

We focus on solving the unique problems for each of our clients

innovation

New features and functionality are constantly being developed and delivered