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Job Opening

Client Relationship Manager

Portland, Oregon / Albuquerque, NM

PayLynxs is a software as a service (SaaS) company looking for an individual to join our customer service team to connect with our customers in a consultative capability to guide or train them to become loyal and excited users of our software product.

In this role you will act as a customer advocate to provide product/service information, answer questions, and know how to triage and help resolve immediate issues customers might be facing.  You will be expected to create a proactive plan to reach out to our customers on a regular basis to gauge their needs and listen to their feedback from using our product to advocating for upgrades and enhancements that will improve the customer experience.

  • Manage inbound service requests via phone and email
  • Reach out to customers to assess their needs and build relationships
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet specific out-reach targets for customer engagement
  • Identify sales leads from existing clients to share with our sales team for follow up
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions in the company’s CRM system (Salesforce)
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a Client Service Representative
  • Understanding of SaaS technology and comfort using it; willingness to learn
  • Strong phone skills, online meeting experience, and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience with financial services compliance related to BSA and AML
  • Worked in the front office of a bank, credit union or casino
  • Fluent in spoken and written Spanish.

Salary: $50,000 – $65,000 (based on experience) 

Medical, dental, vision benefits

401K with company match.

Application form for Oregon:

Application form for New Mexico:

Contact for applications ,


What sets us apart

Making a good product is easy, but we go beyond that to ensure our clients are truly taken care of.


Easy to use products streamline your day-to-day tasks


Industry-leading security practices ensure your data stays safe


We focus on solving the unique problems for each of our clients


Healthy relationships are built on trust, and we're an open book


Dedicated and friendly support staff is always happy to help


New features and functionality are constantly being developed and tested